![]() I highly suspect the scan job isn't even getting outside the machine. I've run packet captures during the scan and there is no traffic from the MFP. We've tried Gmail, Mailgun, and have confirmed via SMTP testers that we can send messages to the company employees. This works fine so long as you send within your domain and have your public IP added to your SPF record, which we do. com) with a dummy email address over port 25 and not authentication. We're using Office 365 direct send, so the MX endpoint address (i.e. I have not upgrade the firmware b/c I haven't done that before and want to make sure I know what I'm doing so that I don't brick a critcial MFP. I'm re-reading articles and getting nowhere. We've tried the same fix and everything else, and can't get it resolved. Scan to email worked for years, then suddenly it stopped working. Now, we are having it again at a different client, same exact issue. ![]() We had tried everything we could think of, read all the articles online, etc. ![]() We bent over backwards to fix it, and eventually discovered that clearing the "domain name" and "host name" fields in the TCP/IP settings resolved the problem. I work in IT and had this exact same issue occur a few months ago. The old "scan to email suddenly stopped working on a Canon MFP" thread. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |